Policies
Appointments/Payments:
Services are provided by appointment only. It is recommended that an appointment be scheduled in advance to secure a convenient date/time. A $25 non-refundable deposit will be required to hold your appointment, this deposit will go towards your service. Cash, Credit/Debit Card & Venmo are the only forms of payment accepted.
Preparing For Your Appointment:
Please arrive to all appointments with clean lashes & no makeup around your eyes. A light cleansing comes with each service, but is only meant to quickly prep lashes. Any extra time spent cleansing your lashes will be taking away from time that could be spent adding lashes. Removal of makeup is subject to a $10 fee.
Refills:
Your natural lashes are constantly growing & shedding due to the natural growth cycle, and refills are needed every 2-3 weeks to maintain a full look. The length of the growth cycle differs from person to person, so retention will vary person to person. Wink by B offers different fill options based on days/weeks since last appointment and the % of extensions remaining. If the incorrect fill is scheduled you will still be charged for the correct fill.
Late Arrival Policy:
If you arrive late, your appointment will end at the original scheduled time to remain on time for the appointments following yours. Please do your best to arrive on time. All appointments have been designed to allow appropriate time for each service. Your late arrival might limit our ability to provide the fullest possible experience. A $10 late fee will apply if you are more than 15 minutes late. After 30 minutes your appointment will be cancelled and you will be asked to reschedule.
Late Cancellation/No Show Policy:
Please keep in mind appointment times are reserved especially for you. 48 hour notice is required to cancel or reschedule your appointment. Cancellations made after the 48 hour period will result in your deposit being forfeited and 50% of the service will be charged to the card on file. Same-day cancellations will result in your deposit being forfeited and 50% of the service will be charged to the card on file. No-shows will be charge 100% of the service cost. Notice of cancellation within 1 hour of scheduled time is considered a No-Show.
Refunds:
You are paying for the time, product and other expenses used to provide you with a service. There will be no refunds on services rendered for any reason. If you experience any issues please contact me within 72 hours.
Frequently Asked Questions
Lash extensions are a premiere luxury service and product that adds length and thickness to your natural eyelash appearance. Lash extensions are single strands of synthetic mink eyelashes that are curved to replicate a natural eyelash. They are applied to each individual natural lash one by one for a natural, beautiful and luscious look. Lash extensions are perfect for special occasions or for day to day wear.
The application process for lash extensions normally takes anywhere from 1.5- 2.5 hours. You will lay comfortably on a facial/massage bed with your eyes closed. Your Lash Artist will then apply an under eye gel pad to cover your lower lashes. The extensions will then be applied to each individual eyelash on a hair by hair basis.
When applied properly, lash extensions will last the length of the natural growth cycle of your eyelashes. Everyone’s experience and results will differ based on day to day activities but fills should only be required every 2-3 weeks.
Like your nails and the hair on your head, your individual eyelashes grow out on a continuous cycle of replenishment. While some individual lash extensions may last as long as 1.5 months, to ideally maintain the fullness and for best results, we recommend you schedule a fill every 2-3 weeks. If you wait too long your extensions will become sparse and you will require a full set.
With proper application, meaning one synthetic mink lash applied to one natural eyelash the look and feel is completely natural looking and real. No one will know you have extensions, and you won’t even feel them. They will just think you were born with beautiful, long lashes!
Lash extensions are available in a number of lengths and thickness. Your Lash Artist will assess and determine what your natural eyelashes can hold in regards to size and length. Each person’s eyelashes will vary in strength and length. Your Lash Artist will take this into consideration when creating a look for you. The overall look of the lashes is very natural, and we look forward to creating the perfect, customized look just for you!
Yes. Special care is required but overall maintenance is low. Make sure you wash your lashes with cleanser after sweating at the gym, going swimming or working outside in dust and pollen.
Please use an oil-free makeup remover to cleanse your lashes prior to the appointment as well to remove any leftover mascara. Right before the appointment you may be asked to cleanse your lashes with a mild cleanser to remove any leftover oils. Lashes should not be permed or manually curled at the time of appointment. If you wear contacts you may choose to remove them before your appointment as they may become dry during your session.
No! Mascara is difficult to clean off natural eyelashes without oil as it is. It is near impossible to remove mascara without pulling and potentially causing damage to your natural eyelashes. Evidence of mascara at the beginning of a fill appointment will require a full extension removal and reschedule a full set.
Currently the FDA is not regulating lash extensions because the extensions are applied to the natural eyelash hairs and do not touch the skin. The application process is pain-free and so relaxing that most clients fall asleep during the procedure. However, improper application by an unqualified eyelash technician can cause damage to your natural eyelashes. All products used in Wink by B are Borboleta, require a license number to purchase and are of the highest quality on the market.
We offer a removal service that is a short thirty-minute appointment in which I apply a gel remover. The gel remover is applied on top of the extensions without touching the skin and allowed to sit for 10 minutes. Once the adhesive is dissolved the extensions are gently wiped away with lint free applicators exposing the natural lashes.
